the Spike

We’re engaging in a spike at IntelliContact this week. Some of the projects people are investigating (none of which are sure to be finished by the end of this week):

Mac/Yahoo Desktop Widget Cleanup of old files in codebase Consistent mail sending for messages other than broadcasts Firefox/Thunderbird Extension for showing message stats Refactoring . . . → Read More: the Spike

RSS feeds meet IntelliContact

As we get neck-deep integrating RSS feeds into IntelliContact, we encounter an interesting challenge. In the past, our interface was a mere repository for features, integrated through loose glue usually in the form of tabs. Each feature received its own tab–surveys, autoresponders, adding contacts, maniuplating contacts, and tracking analytics. In our wholely redesigned interface . . . → Read More: RSS feeds meet IntelliContact

bugs bite

This week the development team responded en masse to a few bugs that made it into the production world. The triage process takes these bugs as we receive them directly from customers or from our support-team on the front lines and gets them right into the hands of the developers. The developers step up, . . . → Read More: bugs bite

helpdesk

My sysadmin and I decided on Friday that we’re ready to hire a second person in his department. At this point, we’re seeking a Jr. Sysadmin. This position is entry level, great for someone who loves helping people with computer problems, setting up servers, and learning about how to maintain enterprise services using free . . . → Read More: helpdesk