My saga this far:
Signed up Jan 24th on the web, selected plans and received no warnings
Called to activate received phone, activated, and found voice worked, but BlackBerry did not (2/1)
Called and spent 1 hour on the phone converting to BlackBerry Plan and splitting to two plans as this had been “the problem” and thus why [...]
In following up with my ViaTalk letter from October, I’ve been informed by the Better Business Bureau that ViaTalk is no longer an “Accredited Business of the BBB” and that my next option for seeking refund of paid monies for services is court.
It saddens me greatly when a company who had superior features [...]
As I still have no traction on resolving my Viatalk troubles, I’ve decided to move my service back to Vonage. I’ve called up Vonage to reactivate my account. It’s been quite a smooth process, though quite a long one. It’s taken about 30-45 minutes, but they’re on the phone with me to [...]
John,
I resort to filling your inbox as only a last resort. I signed onto Viatalk at the recommendation of a colleague. He’d converted to Viatalk from Vonage several years ago and had been quite satisfied. I signed up for Viatalk back in July and early indications were mixed. On one hand, [...]
